Career in House Keeping Operations in Hotel Industry

Career in House Keeping Operations in Hotel Industry

Hotel has 4 major departments namely Front Office, House Keeping , Food & Beverage Service and Food Production /Kitchen department. All the four departs offers lucrative career options to the people, though under House Keeping, tips mostly outperform the actual salary.

“Housekeeping is the customer’s first impression and last impression”

Housekeeping is an important and integral part of the guest experience and satisfaction. Other things such as security are also important, but what guest really want is to feel at home, to feel comfortable. Although the staff providing this service do not normally interact with the customers, the quality of their work is critical in shaping guests’ pleasant memories of the stay.

A housekeeper’s attributes includes:

• ·         An interest in people and tact in handling them
• ·         A pleasant personality and the ability to converse with all types of people an ability to hide personal likes and dislikes, and to be conscientious and just.
• ·         Strictness regarding punctuality & keeping of necessary rules, loyalty to the establishment and to the staff
• ·         Critical power of observation
• ·         A sense of humour
• ·         A cool head to deal with any emergencies
• ·         The possession of a strong heart and good feet

If all the above mentioned attributes are present in one person, he would be a paragon, even if few missing but a housekeeper should have sense of humour and a pleasing personality.

Functions of a Housekeeper:

• 1.       Cleaning Rooms and Public Areas
• 2.       Bed Making
• 3.       Linen Management
• 4.       Laundry Services
• 5.       Pest Control
• 6.       Key Control
• 7.       Safety & Security
• 8.       Interior Decoration
• 9.       Room Maintenance

There are various short term 1 Year Diploma in HotelManagement to 3 Years Degree in Hotel Management that students can pursue to make career in Housekeeping Department in the Hotel Industry, though it becomes important for the aspirants to select the Hotel Management Institute wisely, checking their teaching pedagogy and placement records.

After successful completion of the programme and training in the industry, one starts as “Associate” moving towards “Supervisor” level then “Assistant Housekeeper” then finally becoming “Executive Housekeeper” which will require experience of around 7-10 years in the industry. Salary range starts from Rs 15,000-Rs 20,000 p.m. + perks from Hotels and tips from Guests.